Troubleshooting
When Your Internet Provider Affects IPTV Streaming
Quick answer
Some internet providers manage heavy video traffic at busy times, which can cause buffering or failed connections. Compare performance at peak and off-peak times, test on another network, and tell support what you find.
The problem
- Problems mainly in the evening
- Works on mobile hotspot but not home broadband
- Some servers unreachable
Likely causes
- Peak-time congestion
- Provider traffic management
- DNS issues on the provider's servers
Step-by-step fixes
Work through these in order and test after each one.
1. Diagnose
Test the same channel at an off-peak time (morning) and in the evening.
Test on a phone hotspot.
Try a different DNS server in your device's network settings.
2. Share results with support
Tell us your internet provider, location and the times issues occur. We can investigate from our side.
Check that it's fixed
- Compare a 10-minute test on each network or DNS option.
Device-specific help
Related problems
Still not working? Contact support with your order or trial reference, your device and player app, and a short description or photo of the error (never post your password or playlist link publicly).